
My regular calls with the owner of the hotel, take the time to read reports in the industry, and my personal work methods I mentioned at the five strange what organizational culture soon. All changes in the industry you can already see, although only the margins, but they are still doing the full transition to the default state to do business. This article will have these factors from the perspective of a hotel property management software provider (PMS), focusing on the changes that we owe it to our product to show.
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Industry change 1: beginning receptionists with PDA Mobile phone
The use of “roaming” made waves in the United Kingdom, the roles of the client. Migration of personal ThirstPack sports bar “in the early stages of soccer לספרנים”צפים”בריסטול libraries, it seems that the days of the customer service team at constant slow are the key to the end.” in terms of hosting, is known to be luxury hotel receptionists PDA Mobile phone with these legal issues of clients who access and far away from the desktop to the traditional check-in check-in.
PMS providers impact: all the PMS providers need to do the hotel feasibility and desirability of their software compatible with handhelds (Pda). Today, most systems are very complex quality of orders, many of the RAM and need to be stronger than the one available on PDA.
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Industry change 2: end of the phone House Hotel
Ask yourself the question: why the need for hotels to provide a telephone in every room? Not everyone has a cell phone these days? Let us to who, vahrif by hotel Wi-Fi, created by the predominant of VoIP phone went even further. The primary argument for the hotel room telephones that are essential in case of emergency. But this need another way, a more efficient way by the hotels can be overcome.
Impact on PMS providers: most providers now offer hotel PMS-call logging for module fee which Hotels you must buy at the price of a few hundred pounds. However, with the advent of mobile VoIP phones, it appears to be slowly lifted as a loadable module. Income levels, the need to develop additional providers of PMS over modules to meet the changing market.
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Industry change 3: Hyper flexible deposits
The owner of a hotel recently to praise me the qualities of percent deposit determines the rate at which different rate comes from customer according to the date or the type of rate or in the room, which means that some rates may apply 0% down payment, and then other 100%.
Impact on the status of providers PMS: status, more online reservations systems does not offer this feature, can also be considered unnecessary complications programming software. Additional requirements such as hotels go, in which he authorized system, this rate of fluids can rapidly become a commonplace feature.
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Industry change 4: iPads here, there, anywhere in the world
How many iPads have already listed all the press articles it is used as a reader of the newspaper in a hotel, restaurant staff serves big PDA useless, personal hkonsiirz to use their consulting directions to life with Google maps view.
The impact on supplies most of the hotel PMS: EPOS (electronic point of sale) and PMS are not currently compatible with Apple as they are designed to work exclusively on the Windows platform. Vendors soon to develop parallel this match with Apple?
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Industry change 5: increased reliance on websites-GDS/OTA
It is a personal anecdote. Recently, travel in North Africa, was an organization in my hosting of the United Kingdom. I visited various hosting providers try to make an order of the Web sites. But each site requires a deposit which was one to be paid by bank transfer or e-mail my credit card information. From the safety of these was against my senses, and probably know many main street bank, so I have reserved accommodation directly on the recent .com are knowing that my card details will not be at risk or abuse. I think that it is more common than the increase in fraud on the Internet, so people are willing to just give credit card information with a trusted payment processors.
Impact on providers PMS: like writing, only a selected number of PMS systems direct link general distribution systems (GDS), online travel agencies (OTA), but it looks like the soon to be a condition if penetration of the OTA-GDS/sites.